Negotiation skills are qualities that allow two or more parties to reach a compromise. These are often soft skills and include abilities such as communication, persuasion, planning, strategizing and cooperating. Understanding these skills is the first step to becoming a stronger negotiator.

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Business etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right image and behaving in an appropriate way.

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Emotion is a subjective state of mind. 

Emotions can be reactions to internal stimuli (such as thoughts or memories) or events that occur in our environment. 

Emotions are not the same thing as moods. A mood is a state of mind that predisposes us to react a certain way.

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Motivation is the word derived from the word ’motive’ which means needs, desires, wants or drives within the individuals. It is the process of stimulating people to actions to accomplish the goals. In the work goal context the psychological factors stimulating the people’s behaviour can be -

  • desire for money

  • success

  • recognition

  • job-satisfaction

  • team work, etc